Every guest deserves to be welcomed like a hotel's best guest. Every host deserves the tools to make that happen. We build them.
In French, bien vu means “well seen.” It’s also something people say every day, and they don’t mean eyesight.
bien vu, bien vue
bien, well · vu, vue, seen
Our spelling keeps the e that French adds when the thing being praised is feminine, as in une idée bien vue, a well-thought-out idea. Or l’hospitalité, bien vue.
Put it on the screen in a guest room and it means every one of them. The guide is the first thing your guests see when they walk in, a good sight at the end of a long trip. It answers the question before they think to ask, which is the good catch. And the stay they remember, and review, is the one where everything was thought through.
Great hotels have long had a concierge who knows the neighborhood and a room book that answers every question. That was never about size. It was about the tools, and until now those tools came with commercial TV systems, installers and IT budgets.
We’re giving that level of hospitality to every host, whether that’s a single cabin you run from your phone, a portfolio that earned its Superhost badge one review at a time, or a boutique hotel or B&B where every room should feel looked after. Your guests get a hotel-quality guidebook on the television. You get back the evenings you used to spend answering “what’s the Wi-Fi?”
Guest guidebooks have mostly meant a binder, a PDF or a link nobody opens. We started from what a guest actually does when they arrive, which is reach for the remote, and designed from there.
No tablets to charge and no set-top boxes to install. Bienvue runs on Roku today, with Google TV, Apple TV, and Samsung and LG smart TVs coming soon.
No app to download, no account and no QR code to hunt for. Guests pick up the remote, and the guide is already there.
Screens keep the whole guide stored locally, so an internet outage never leaves a guest without answers.
The guide format is source-available, and one property can run Bienvue on its own hardware. You’re never locked in.
Airbnb hosts and Superhosts who treat every stay as their reputation. Vacation rental operators managing cabins and condos from hours away. Boutique hotels, inns and B&Bs that want every room to feel as considered as the lobby. Different properties, same standard: guests who feel expected, not just checked in.
Hospitality matters most for the people who need it most. Nonprofits can use Bienvue free, whether they host families through a hospital stay, give people a place to start over, or welcome anyone else who needs it. Just ask.
We’re building Bienvue to last on what our customers pay, not on investor money, and we give 1% of our profits to organizations that help people feel at home.
How it works: profit means net income on our tax return for the year. We give within six months of the year’s end, and publish the amount and where it went, here.
We choose where it goes with care, looking for organizations that put their money into the people they serve rather than into overhead. We haven’t chosen yet. Among those we’ve considered, because they work where we want to help, are Airbnb.org, the Fisher House Foundation, Ronald McDonald House Charities, the American Cancer Society’s Hope Lodge, Habitat for Humanity and Family Promise.
Know a deserving organization we should consider? Nominate it.
We aren’t affiliated with the organizations named here. Naming one isn’t an endorsement or a promise to give to it, and doesn’t mean it endorses Bienvue.
Bienvenue chez Bienvue.